Technical problem, that revials a terrible support. Any solution?

Hello ​@Vlad Yar,

Thank you for reaching out to us.

Please tell us in which types of devices does this message appear.

Have you done de online diagnose? 

• Como resolver avarias técnicas de Internet Fixa na my NOS Tutorial

Thank you

If the ticket is already opened and if they told you you gotta wait then you gotta wait.

That’s the whole point. No tickets were openned. 
I gave ‘em a call and asked “What information do you see linked to my account?” 
They answered: “I see that the cable guy visited you recently. That’s it, nothing more”.
After, I asked to put me on the line with the proper department. And the guy over there, instead of listening to me, kept repeating: “please wait untill tomorrow, we have troubles because of the electricity shutdown”.
I said: “my problem is a week old, it has nothing to do with the shutdown”.
But that man repeated what he said ones again, restarted my router ones again and didn’t submitted anything about my problem.
Fortunatelly for them all, the next day their data base was down, and the next day is a Labour Day.
Meanwhile, today I’m losing the internet connection every one minute and the internet became pretty much unusable.
That’s what I’m saying. The cable guy visited my on Sunday morning. Instead of addressing the problem the same day, noone did anything. Because of that general attitude, it’s been 9 days of “wait untill tomorrow”.
That’s not serious. And I don’t like when people are joking with me.
One more week I would try to keep asking them to do their job. If the problem wouldn’t be solved, I’d just cancel the contract and that’s it.

João H. escreveu:

Hello ​@Vlad Yar,

Thank you for reaching out to us.

Please tell us in which types of devices does this message appear.

Have you done de online diagnose? 

• Como resolver avarias técnicas de Internet Fixa na my NOS Tutorial

Thank you

The messages apper in the router logs, which are accessable on “Logs” page by 192.168.1.1 router address.
The online diagnoctics was done and, as a result, the cable guy (technician) were sent to my house. He said that there are no problems on my end, “problema central”, and left.
The other parts of the story you already know.
Would I finally see any reasonable steps to the solution?

Update:
I’ve got the call from Nos and the caller reconfirmed what I said. The cable guy didn’t filed the problem, he just closed the case like if it was solved. Now, another technician would have to visit.
I hope for the resolution and would update here if needed.

Hello ​@Vlad Yar,

Thank you for sharing the feedback regarding this issue.

Do you already have another maintenance scheduled? 

Thank you

Yes, the cable guy checked everything, concluded that the junction box outside the building is damaged and created a ticket for technicians to repair it. Now we’re moving, that’s good.

João, would you please tell me, where do I have to call or write to ask for a payment deduction accordingly to the amount of days I’m having troubles?

Hello ​@Vlad Yar,

Thank you for your message. We’ll assist in your request.

Please send us a private message to the ​@Fórum profile with your NOS Costumer Number,.

Thank you