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Hello NOS, I have my internet and TV installed two days ago. I have two bars on the router, no matter where I put the router in the house. I have taken out the SIM and tried this in another device, I have the same behaviour. Speedtest never goes above 200kbs. Internet is not usable. If there is no solution which I expect, can I still cancel this line? It is as said unusable to work with these internet speeds, moreover I have a contract for 40Mbps which you will never reach. Thanks for your reply. Postalcode 2070-721. 

Hello @Remco Guntenaar,

I suggest that you try using the router in another location.

Please share feedback with the community.

Thank you.


Hello,

Thank you for reaching out to us @Remco Guntenaar. We’ll assist you.

Please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you


Thank you Jorge, I have tried that already including outside. Poor connection slow DL/UL speed. Factory reset same result. SIM in my cellphone / Spare 4G route same result,. I have just replied to the Forum as Joao suggested. Many thanks and kind regards. 


Thank you for your feedback @Remco Guntenaar.

We’ve received your private message and will reply to it as soon as possible.

Thank you


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