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July 3, 2024

Slow internet speed poor reception

Hello NOS, I have my internet and TV installed two days ago. I have two bars on the router, no matter where I put the router in the house. I have taken out the SIM and tried this in another device, I have the same behaviour. Speedtest never goes above 200kbs. Internet is not usable. If there is no solution which I expect, can I still cancel this line? It is as said unusable to work with these internet speeds, moreover I have a contract for 40Mbps which you will never reach. Thanks for your reply. Postalcode 2070-721. 

4 Comentários

Jorge C
Super User
Super User
July 3, 2024

Hello @Remco Guntenaar,

I suggest that you try using the router in another location.

Please share feedback with the community.

Thank you.

João H.
Gestor da comunidade
July 3, 2024

Hello,

Thank you for reaching out to us @Remco Guntenaar. We’ll assist you.

Please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
July 4, 2024

Thank you Jorge, I have tried that already including outside. Poor connection slow DL/UL speed. Factory reset same result. SIM in my cellphone / Spare 4G route same result,. I have just replied to the Forum as Joao suggested. Many thanks and kind regards. 

João H.
Gestor da comunidade
July 4, 2024

Thank you for your feedback @Remco Guntenaar.

We’ve received your private message and will reply to it as soon as possible.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.