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Jorn Raffel
Kilobyte
March 20, 2019
Respondido

slow internet

Hello,
i have a very slow and unstable internet connection in the area of Santa Clara a Velha (https://goo.gl/maps/L5BwdXDv3y12) since last saturday. LTE quality is good, ping is good too, but if i make some traffic ping is going up to a few seconds.

Is NOS working in this area or is something broken? Do you know how long the problems will exist?

Thank you and regards, Jorn
      Melhor resposta por Mário P.
      Welcome to Forum NOS @Jorn Raffel :)

      NOS is working on the expansion of network 4G.
      However, for the moment, the available network at your address is 3G. We will need to check your SIM card settings with you.
      Please check how to get in touch with us here.

      10 Comentários

      Mário P.
      Mário P.Gestor da comunidadeResposta
      Gestor da comunidade
      March 22, 2019
      Welcome to Forum NOS @Jorn Raffel :)

      NOS is working on the expansion of network 4G.
      However, for the moment, the available network at your address is 3G. We will need to check your SIM card settings with you.
      Please check how to get in touch with us here.
      Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
      AKRYL
      AKRYL
      Exabyte
      March 22, 2019
      Hello,
      i have a very slow and unstable internet connection in the area of Santa Clara a Velha (https://goo.gl/maps/L5BwdXDv3y12) since last saturday. LTE quality is good, ping is good too, but if i make some traffic ping is going up to a few seconds.

      Is NOS working in this area or is something broken? Do you know how long the problems will exist?

      Thank you and regards, Jorn

      In the place that indicates only 2G and 3G coverage. There is no 4G coverage as you can see in the pictures.

      It will have to wait another few months, approximately 3 to 6 months until you have 4G in that zone. Provision will be made in the 800 MHz and 2100 MHz bands.

      2G coverage



      3G coverage

      Cell Broadcast :: Cell Info :: SMS-CB :: Difusão Celular :: PWS Public Warning System - https://smscellbroadcast.wordpress.com
      Jorn RaffelAutor
      Kilobyte
      March 25, 2019
      Hi,
      thanks for the answers. but i do have a 4G connection.. (?)
      Anyway, the network now seems to be more stable.
      Regards, Joern

      ps: signal strength normally goes up to 87db.
      AKRYL
      AKRYL
      Exabyte
      March 25, 2019
      Hi,
      thanks for the answers. but i do have a 4G connection.. (?)
      Anyway, the network now seems to be more stable.
      Regards, Joern

      ps: signal strength normally goes up to 87db.

      Cell Broadcast :: Cell Info :: SMS-CB :: Difusão Celular :: PWS Public Warning System - https://smscellbroadcast.wordpress.com
      AKRYL
      AKRYL
      Exabyte
      March 25, 2019
      Hi,
      thanks for the answers. but i do have a 4G connection.. (?)
      Anyway, the network now seems to be more stable.
      Regards, Joern

      ps: signal strength normally goes up to 87db.

      Without absolute certainty, but the little LTE signal that arrives there seems to be from Lagoa.



      Cell Broadcast :: Cell Info :: SMS-CB :: Difusão Celular :: PWS Public Warning System - https://smscellbroadcast.wordpress.com
      Jorn RaffelAutor
      Kilobyte
      March 27, 2019
      Lagoa is more than 30km away as the crow flies, and even with my Iphone 7 i got a LTE signal.. Are you sure that the maps are correct?
      AKRYL
      AKRYL
      Exabyte
      March 27, 2019
      Lagoa is more than 30km away as the crow flies, and even with my Iphone 7 i got a LTE signal.. Are you sure that the maps are correct?

      Hi Jorn,

      Can you send me the LAC / TAC and CellID of the Cell that picks up the LTE / 4G so I can check if I can find out where it picks up from?

      I've been checking in my notes and there are very few or very rare sites in this area with 4G, it is very likely that the signal that arrives there is very far.
      Cell Broadcast :: Cell Info :: SMS-CB :: Difusão Celular :: PWS Public Warning System - https://smscellbroadcast.wordpress.com
        Jorn RaffelAutor
        Kilobyte
        April 8, 2019
        Hi Akryl,

        sry for the delay. I tried to get tin Santa Clara an LTE signal and are right, there is only 3G. I now aligned the antenna to direction Monchique and the RSSI is at -77 dBm.

        i only got the Cell ID which is 139019, do you know how to read the LAC / TAC on a Linux System? Is there some /proc info etc?

        thank you again an regards, Joern
        Ian Lowe
        Byte
        August 11, 2019
        I live in Sao Bras and get reasonable speed during hte day but in the evening and weekends its poor. However, today (11/08/2019) it's pathetic!! I am currently registering 0.08ish on a speed test.


        This is well below the acceptable threshold, is NOS aware of any issues in the area?

        Sorry, just to be clear, that's internet speed I am referring to
        Ana P.
        Ana P.Moderador
        Moderador
        August 12, 2019
        Hello @Ian Lowe ,


        In order to help you, please send us your client number or your taxpayer number by private message.

        We'll look forward to your message 🙂 .

        Thank you.
        Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
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