Router not associated to account

Hi,

When I try and access my router settings from nos.pt it reports the following;

You do not have a router associated with your accountTo access NOS NET you need to have internet services associated with your account

How do I fix this?

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Hello @AndyWhit,

Thank you for your message.

You first need to register your home service in my.nos.pt. Check our article regarding this matter:

Let us know if you have any question.

Thank you

Thanks, but i don’t quite understand.

my.nos.pt already knows about my packages as per below. Why would i have to tell it again ?

Hello @AndyWhit,

Thank you for your feedback.

Are you using the same email in the nosnet.pt site as the one you’re using in my.nos.pt?

Please send us a private message to the @Fórum profile with your NOS Costumer Number and your registered e-mail.

Thank you

Hello @AndyWhit,

Thank you for your feedback.

Are you using the same email in the nosnet.pt site as the one you’re using in my.nos.pt?

Please send us a private message to the @Fórum profile with your NOS Costumer Number and your registered e-mail.

Thank you

private message sent. Awaiting response.

Thank you for your feedback @AndyWhit.

We’ve received your private message and will reply to it as soon as possible.

Thank you

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