Router not associated to account

Thanks, but i don’t quite understand.

my.nos.pt already knows about my packages as per below.   Why would i have to tell it again ?

Hello @AndyWhit,

Thank you for your feedback. 

Are you using the same email in the nosnet.pt site as the one you’re using in my.nos.pt?

Please send us a private message to the @Fórum profile with your NOS Costumer Number and your registered e-mail.

Thank you

private message sent.  Awaiting response.

Thank you for your feedback @AndyWhit.

We’ve received your private message and will reply to it as soon as possible.

Thank you