Router Crashing

It is not an electrical issue because I also have another mesh router connected to the same outlet.  If the power was fluctuating it would affect that also.  I suspect it is overheating because it tends to happen when under constant streaming load even though I have made sure it has good airflow.  

I also notice that WiFi starts to fail before the unit eventually crashes and reboots 

Thank you for your feedback ​@Philip Littlewood.

We recommend that you test the router in a single electrical outlet. 

Also, please do a system diagnostic in my NOS to check for possible issues.

Please share your feedback with us.

Thank you 

Cannot find the diagnostic in the app.

Thank you for your feedback ​@Philip Littlewood.

Have you associated you services? Please see our article for more information in how to do it.

• Como associar serviços de televisão na my NOS Tutorial

Thank you

Already done all that but cannot find the diagnostic option.

Thank you for your feedback ​@Philip Littlewood.

Have you tested the router in another electrical outlet? 

Thank you

Yes but that does not fix the issue.  When streaming on fire stick first start to lose WiFi.  I then go and watch the router and witness all the lights go out .  Then they start to come back starting with the fiber connection.

Thank you for your feedback ​@Philip Littlewood. 

Please send us a private message to the ​@Fórum profile with your NOS Costumer Number or NIF.

Thank you