Regular problem with internet

Hello @LUNATAR LDA,

Thank you for your message. 

Please tell us in which way can we assist you.

Thank you 

Good day,

we have checked the main router and it shows that we have some cuts of the internet for 10sec time to time. 

@LUNATAR LDA,

Please let us know if you notice any changes in the equipment's lights.
Do you feel any pattern of happening?
We are waiting for your feedback.

Thanks

We have connected 3 cables and only one has a green light. 
We could take a picture and send it to you, if needed. 
 

Hello @LUNATAR LDA,

Thank you for your message. We’ll assist on solving this matter.

Please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you