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Good afternoon. I use a SIP phone on my computer. Since with NOS at my new house the call quality is very bad. My SIP provider tell me that i need to disable SIP ALG and also disable UDP. The aminhanet.nos.pt portal does not give access to these settings :/

My SIP provider told me i need to set up port forwarding to allow certain IP ranges and also open some ports (see below). Please can some one help me please? I think i just need a screen shot example for each process on the aminhanet configuration/port forwarding page. Thank you in advance.

Instructions of what i need to set up:

Open

from 5.22.140.128  to  5.22.140.159
from 185.59.180.64 to  185.59.180.128
from 185.59.180.48 to  185.59.180.63
from 212.126.39.1  to  212.126.39.31
from 185.112.244.0 to  185.112.247.255
from 185.118.228.0 to  185.118.231.255
ports 5060 and 8060 (plus any local SIP ports)
ports 10000 to 20000 for audio

 

Obrigado, 

Matt

If no one appears to help you, you can try pcmedic 16991 ( 45cents/minute) for help.

Hello @MATTHEWR,

Thank you for your message. We will assist you. 

Please send us a private message to the @Fórum profile, with your account number.

Thank you

Hello @MATTHEWR,

Thank you for your message. We will assist you. 

Please send us a private message to the @Fórum profile, with your account number.

Thank you

Thank you @João H. i have sent a pm to the @Fórum as requested. Thanks in advance. matt 

Hello @MATTHEWR,

We appreciate your pm. We will get back to you, as soon as possible.

Thank you for your understanding

Update, thank you for various messages telling me about the 16991 number. But i am not looking to call that expensive number for technical support instead i am hoping that someone on the forum can be able to help me with this. CAn anyone help please? thank you in advance.

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