Hello @peterz11,

Thank you for reaching out to us.

For questions relating micro-informatics we recommend contacting our IT partners at  “pcmedic” through 16991.

Know more about this service here.

Thank you 

I called 16991 they could not help me and charged me 10 euros for the call!!! Shit is crazy!  John next time tell whoever you help that the support call will cost them money. I would expect NOS support to be free!

Its not NOS support, its pcmedic. You can check the cost in the link provided.

Hello @peterz11,

We’re sorry that our IT partners weren’t able to assist you in this matter.

Can you please elaborate what was the conclusion they got to? 

For us to be able to refund the €10 in your account, please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you

@peterz11 was your problem solved?

I have this new router too, and the ddns and port forwarding functions are not working.

I’m an IT technician so i know the problem it’s in the router and “pc medic” it’s waste of money and time.

@João H. se tiverem solução para o problema, por favor, informem. No portal “nosnet.pt” essas opções aparecem indisponíveis ou sempre a darem erro, e pela página de gestão do router as definições não funcionam.

Obrigado

Good morning,
We suggest that you consult our article on port forwarding. Learn more at: 

Thanks 

Boa tarde,

Era bom que realmente lessem o conteúdo das mensagens que escrevemos em vez de darem respostas automatizadas.

Bom dia @pedrojflourenco, 
Ao consultar o artigo indicado, encontra soluções referidas por outros utilizadores.

Se tiver alguma questão, mesmo assim, pedimos que partilhe. 
Obrigado