ping is unstable | Forum NOS

Header

Hello, the last few days I experience the issues with the network latency. That makes it impossible to play real-time online video games. The network delay is jumping from tens of milliseconds to hundreds or sometimes even thousands. This behavior can be easily noticed using https://www.meter.net/ping-test/ (see the screenshot below)

That happens to ALL network connections. I’ve already tried to reset the router. Can this be fixed somehow?

Página 1 / 1

ping 8.8.8.8

PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data. 64 bytes from 8.8.8.8: icmp_seq=1 ttl=59 time=26.7 ms 64 bytes from 8.8.8.8: icmp_seq=2 ttl=59 time=82.8 ms 64 bytes from 8.8.8.8: icmp_seq=3 ttl=59 time=26.5 ms 64 bytes from 8.8.8.8: icmp_seq=4 ttl=59 time=514 ms 64 bytes from 8.8.8.8: icmp_seq=5 ttl=59 time=26.3 ms 64 bytes from 8.8.8.8: icmp_seq=6 ttl=59 time=237 ms 64 bytes from 8.8.8.8: icmp_seq=7 ttl=59 time=28.7 ms 64 bytes from 8.8.8.8: icmp_seq=8 ttl=59 time=143 ms 64 bytes from 8.8.8.8: icmp_seq=9 ttl=59 time=26.2 ms 64 bytes from 8.8.8.8: icmp_seq=10 ttl=59 time=29.0 ms 64 bytes from 8.8.8.8: icmp_seq=11 ttl=59 time=30.2 ms 64 bytes from 8.8.8.8: icmp_seq=12 ttl=59 time=25.1 ms 64 bytes from 8.8.8.8: icmp_seq=13 ttl=59 time=55.6 ms 64 bytes from 8.8.8.8: icmp_seq=14 ttl=59 time=25.1 ms 64 bytes from 8.8.8.8: icmp_seq=15 ttl=59 time=57.9 ms 64 bytes from 8.8.8.8: icmp_seq=16 ttl=59 time=27.9 ms 64 bytes from 8.8.8.8: icmp_seq=17 ttl=59 time=44.9 ms 64 bytes from 8.8.8.8: icmp_seq=18 ttl=59 time=33.5 ms 64 bytes from 8.8.8.8: icmp_seq=19 ttl=59 time=281 ms 64 bytes from 8.8.8.8: icmp_seq=20 ttl=59 time=27.1 ms 64 bytes from 8.8.8.8: icmp_seq=21 ttl=59 time=248 ms 64 bytes from 8.8.8.8: icmp_seq=22 ttl=59 time=31.0 ms 64 bytes from 8.8.8.8: icmp_seq=23 ttl=59 time=23.0 ms 64 bytes from 8.8.8.8: icmp_seq=24 ttl=59 time=27.5 ms 64 bytes from 8.8.8.8: icmp_seq=25 ttl=59 time=25.0 ms 64 bytes from 8.8.8.8: icmp_seq=26 ttl=59 time=42.8 ms 64 bytes from 8.8.8.8: icmp_seq=27 ttl=59 time=25.3 ms 64 bytes from 8.8.8.8: icmp_seq=28 ttl=59 time=36.9 ms 64 bytes from 8.8.8.8: icmp_seq=29 ttl=59 time=24.1 ms 64 bytes from 8.8.8.8: icmp_seq=30 ttl=59 time=56.2 ms 64 bytes from 8.8.8.8: icmp_seq=31 ttl=59 time=26.1 ms 64 bytes from 8.8.8.8: icmp_seq=32 ttl=59 time=130 ms 64 bytes from 8.8.8.8: icmp_seq=33 ttl=59 time=25.8 ms 64 bytes from 8.8.8.8: icmp_seq=34 ttl=59 time=584 ms 64 bytes from 8.8.8.8: icmp_seq=35 ttl=59 time=27.0 ms 64 bytes from 8.8.8.8: icmp_seq=36 ttl=59 time=428 ms 64 bytes from 8.8.8.8: icmp_seq=37 ttl=59 time=25.7 ms 64 bytes from 8.8.8.8: icmp_seq=38 ttl=59 time=371 ms

fiber or satelite service? Conection threw cable to your pc?

Hello @Guimas It’s a fiber connected to nos router 5.0 v2 which in its turn is connected via ethernet cable to the notebook.

I’ve tried to do factory reset on router, but that didn’t help either: latency is still jumping to hunderds of ms almost every two seconds:

What are the clues I have:

There are strange errors in router’s logs:
1. There were strange errors in the web interface:

ISP’s dont work ping complaints since that can be related with rounting to a specific server.

Try leaving the router turned off for a couple hours.

good luck with that

@Bruno Aleixo your advice seems to help me. Muito obrigado!

I did some trace routing yesterday, but unfortunately did not save the results. What I remember is that there were a plenty of nodes on the way to 8.8.8.8 and the ip which was responding with the unreliable time was 89.153.53.101.

Today, after leaving the router turned off for the night, there is no such ip in the route and the path seems to be much shorter:

traceroute to 8.8.8.8 (8.8.8.8), 64 hops max
  1   192.168.1.1  4.771ms  3.800ms  2.320ms 
  2   *  *  * 
  3   10.137.232.49  15.777ms  14.377ms  11.122ms 
  4   10.255.48.82  19.343ms  15.554ms  14.941ms 
  5   72.14.209.204  17.952ms  15.939ms  14.879ms 
  6   *  *  * 
  7   8.8.8.8  25.829ms  23.485ms  21.228ms

Glad it worked out @Grief ! it usualy does

if it starts happening too ofthen the more permanent solution is getting a VPN connection to bypass those problematic routings!

Hello @Grief,

Thank you for reaching out to us, and to @Bruno Aleixo for sharing some good tips regarding this matter.

Please let us know if the situation persists.

Thank you

@João H. Yes, unfortunately the problem reappear again That might be that it was unrelated to the turning the router off and just wasn’t happening during the first half of the day. Now I see the same spiky latency as yesterday, online games are unplayable

Hello @Grief,

Thank you for your feedback.

Please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you

@João H. messages on the forum seem not to work either :(

Hello @Grief,

Thank you for your feedback.

You cannot attach any type of file to the message.

Please just send your Costumer Number through the private message.

Thank you

I had that problem last year already:

Now it happens to me again:

It happens for a few weeks already, sometimes a bit better, sometimes a bit worse, but I cannot play real-time online games at all — they are stuttering and lagging beyound being playable.

It’s happening both on wifi and when connected using ethernet cable

I tried reboot, powering router off for some time — nothing helps

Hello @Grief,

Thank you for reaching out to us. We’ve moved your recent comment to this topic that you previously created.

Please do an internet diagnostic in my NOS:

Thank you

It doesn’t work in the app either

Thank you for your message.

Please send us a private message to the @Fórum profile with your NIF.

Thank you

Comentário

Vídeos de ajuda

Comentário

Conheça todas as funcionalidades da my NOS

Vídeos de ajuda

Faça o registo

Bem-vindo ao Fórum NOS

A analisar o ficheiro em busca de vírus

Este ficheiro não pode ser descarregado