Packet Loss +30%

Boa tarde, jogo Valorant e por diversas vezes o jogo torna-se injogável com a net da NOS. Já contactei o suporte da Riot de modo a tentar perceber o porquê de tanto packet loss visto que antes, com a MEO, nunca tinha tido tal problema.

A resposta foi a seguinte: 

“ I do see one hop wherein the network is being timed out/ having 100% packet loss.
 
It could be due to one of the following reasons:
 
The destination’s firewall or security is blocking the request. In this case, you'll want to reach out to your ISP for further help on what may be causing the issue (you can also share this ping plotter results with them as well!).

Since there's not much that we can do on our end of things, try to contact your ISP and ask them to look into it.

If you need help about how to approach them about the situation, you can ask for a re-route, and it is a good idea to request your ISP to assign you a static IP address if possible, and you would need to ask them to verify if you are getting a consistent public IP with all your traffic bound to the Internet, regardless of protocols.

Also, you can try asking for a Tier 2 or a Specialised agent, since they should be able to find the root of the problem more easily.

In case your ISP needs all the details regarding the route that we're using provide them our PeeringDB page and suggest them to contact us directly.

Until you hear back from them, you might see an improvement from using a VPN - but keep in mind that this is only a temporary workaround. It may help address your routing issues and improve the stability of your connection, but it will likely slightly increase your ping.”

Gostaria de saber como soluciono esta situação, pois VPN para mim não é solução quando pago um serviço que me garantiram ser de qualidade e que aparentemente só tem trazido problemas.