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NOS pushed off my appointment for technical visit

  • December 6, 2023
  • 3 comentários
  • 17 visualizações

On Nov. 29, I went to NOS shop to schedule an appointment for relocating my fixed internet to a new address. It was scheduled on Dec 5.  I received multiple sms confirming the visit.  I even received a call from NOS on Dec. 4 confirming the visit. 

I waited at the house for the whole afternoon and nobody came.  I went to the NOS  “client area” just to find out that NOS has pushed off my appointment to 2 weeks later (Dec 21).  

Now I am sitting at the new home without Internet access. 

Can anybody help me please?  Thank you!

3 Comentários

João H.
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  • Gestor da comunidade
  • December 6, 2023

Hello @XIAO JIN, welcome to the NOS Forum.

We are sorry for this situation. We will help you.

Please send us a private message to the @Fórum  profile with your NOS customer number and the tax number associated with the contract.

Thank you


  • Autor
  • Byte
  • December 6, 2023

Thank you.  My personal info has been sent.   Look forward to an early installation. 


João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • December 6, 2023

Thank you for your feedback @XIAO JIN.

We’ve received you´re private message and will reply to it as soon as possible.

Thank you