Kilobyte

My account is a mess!

Forum|Forum|1 month ago
August 12, 2026
3 comentários
19 visualizações

Hello. I recently added NOS service to my business. The person who sold me the package via WhatsApp said she would also help me with two other issues:

I have two accounts with you. One is for internet only. One is for internet plus two mobile phones.

The representative said she would give me a 50% discount on the internet/phone package for six months and then a lower fee after that.

She also said she would help me change the owner of the internet-only account.

She did none of this. The minute the business package was sold, she disappeared and will not answer any of my questions. It’s very frustrating.

Also, when I log into my account, I can only see the internet-only account. I can no longer see the account with the mobile phones.

So, it is a mess!

João H.

Gestor da comunidade

Hello @Michael Franco,

Thank you for sharing your feedback with is. We apologize for this situation.

In order to manage your services in the my NOS app, you first need to register those services in your account. Please see our articles to learn more in how to do it.

So we can analyze the remaining issues, please send us a private message to the @Fórum profile with your NIF.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.

M

Michael FrancoAutor

Kilobyte

Hello. I have been trying to sort out my account for over a month now. I was dealing with Marta Da Silva via WhatsApp. She said she would help me set up my new business account and offered a six-month reduced-rate package on my home plan. She also said she could help me transfer an old account of mine to the correct owner and move my mobile phones to my business plan.

Now that the business account was set up, communication has stopped. It’s like “well, we got your money so now we don’t need to help you.” I have also posted in this forum several times through private chat, as requested, and there too -- silence.

Has NOS cancelled its customer service department? Is there any way to get help at all?

Rafaela F.

Gestor da comunidade

Hello, @Michael Franco,

For organizational purposes, we have moved your comment to the topic where this matter has already been discussed.

We have received your private message on the @Fórum profile, as requested by moderator @João H.
All messages are answered in the order they are received. We are following up on your case and will respond to you as soon as possible.

In the meantime, we kindly ask you to wait for our response through that channel so that we can better follow up on the situation.

Thank you for your understanding.

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das últimas novidades.

My account is a mess!

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