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Lost My NOS Unlimited Internet After Requesting Future Cancellation – What Can I Do?


Hello everyone,  

I had a NOS mobile data unlimited internet plan. Yesterday, I went to a NOS agency and told them that I wanted to cancel my contract next month because I am traveling to Spain. The representative told me, "Okay, no worries." I asked again to confirm, "Do you understand that the cancellation is for next month, not now?" She replied, "Yes, I understand."  

However, the next day, I found that my number was disabled—emergency calls only. I contacted customer support, and they told me to wait for some time until my number was reactivated. Now, my number is active again, but I lost everything—no unlimited internet, nothing. It's like a new SIM card.  

What can I do? I still have to pay the bill for this month, but I don’t have internet!  
 

2 Comentários

Jorge C
Super User
  • 8843 comentários
  • 18 de janeiro de 2025

Hello ​@nasserta

I suggest trying *111# plus call to check what kind of plan you have now. 

You can also check trough the App my NOS. 

Como consultar a informação do tarifário de telemóvel na my NOS | Forum NOS 

Thank you.


João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • 31541 comentários
  • 21 de janeiro de 2025

Hello ​@nasserta,

Thank you for reaching out to us. We’re sorry to know about this situation.

Please send us a private message with your NOS cellphone number.

Thank you