Skip to main content
Header
  • PT
Hello, If somebody could help me with the fact that my portugees is non existing i don't know how to resolve this topic.



I have this subscription for my apartment and recently it was rented by people. They consumed the 5 GB connection and were able to uncrease their consumption with any green might from myside. I am estonished that a third party is able to play with my NOS account without being informed.

I have sent an e-mail to NOS in English bit it's a nightmare with t he fact that they never reply.

Thanks in advance for your help.

Best regards,

Hugues VD
But the third party is using the router with your kwonledge. When the plafond ends they can activate more in a popup that appears. Check this page.



Tell them to don't subscribe more internet. 😛
I have sent a message (e-mail) to NOS to upgrade my subscription to the XL version from 15 to 25 euros per month. but i haven't received any feedback. Any idea how to install this?

Thx in advance for your kind support.

Hugues



Ps i had a subscription of 15 euros/ month and today i got their message that i have to pay 40 euros....
Where did you send the mail? If they don't contact you, you can call 16105 and change your subscription to the XL version
To the claim web site of NOS and a director of NOS. Thanks for sending the phone number but its not working from my hometown Belgium even with including the Portugees country code.
If you are in Belgium, call +351 929 001 799 from your cell phone or +351 929 001 699 from your landline. 😉
Finally i got a phone call from NOS ... i sent them my request on 26th of March. They are upgrading my Wifi conncetion to the XL grade with unlimited connections. This company is a real nightmare in communications... and they are selling devices to improve it.

I am sure there is Something wrong with their business model and management. -;)

Thx for your support and i hope you are not working at NOS or i wish you all the best. Hugues
Welcome to Fórum NOS, @Van Dionant. :)



We are sorry for the time you had to wait, however we are glad that the situation is resolved. Thank you for your feedback. 🙂
No NOS problem is not yet resolved ... Now they claim a non paid invoice for Ferbruary which i paid in March... Let's see how it turns. Will keep you posted. Br, Hugues
Hi, @Van Dionant.



We are sorry to hear that. 😞 Since it's a question regarding your service, we suggest that you call us, so we can understand what's going on and help you. Check the available support lines here.

Comentário


Chatbot FAB 6.5
Assistente Virtual do Fórum NOS
my NOS indice

Conheça todas as funcionalidades da my NOS

Vídeos de ajuda

Video iframe com botão
Condições do Fórum NOS