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Internet Speed not as agreed in contract


Hello, 

I have a contract for 1Gbit/s and I also pay for 1Gbit/s. Unfortunately I don’t receive this! My nos app tells me that i have only 200mbit and when I test it, the results are 200. 


I have called the Serviceline several times now and nothing was done. I also have been to the NOS Shop and nothing was done there as well. 

Help!

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Melhor resposta por atcrs 12 July 2022, 21:45

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7 Comentários

Reputação 7
Crachá +1

Good evening, in your client area, which internet speed you see as contracted? No matter what it’s advisable to send a personal message to @Fórum with your client number demanding clarification in relation with your contract.

It says 200mbit in client area. - My contract is 1Gbit , and I used to have 1Gbit until a week ago

 

Reputação 7
Crachá +1

Personal message to @Fórum with your client number.

Reputação 7
Crachá +5

Hello @Kristof Kammerhofer,

Thank you for reaching out to us. We’ll assist you in solving this matter.

As @atcrs suggested, please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you 

Hello Joao, I’ve sent a message. Waiting for reply

 

I still havent received a reply! 
What is going on there?
 

Reputação 7
Crachá +5

Hello @Kristof Kammerhofer,

We apologize for the wait. 

We’ve replied to your private message. Please check your inbox.

Thank you 

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