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Kristof Kammerhofer
Kilobyte
July 12, 2022
Respondido

Internet Speed not as agreed in contract

Hello, 

I have a contract for 1Gbit/s and I also pay for 1Gbit/s. Unfortunately I don’t receive this! My nos app tells me that i have only 200mbit and when I test it, the results are 200. 


I have called the Serviceline several times now and nothing was done. I also have been to the NOS Shop and nothing was done there as well. 

Help!

Melhor resposta por atcrs

Good evening, in your client area, which internet speed you see as contracted? No matter what it’s advisable to send a personal message to @Fórum with your client number demanding clarification in relation with your contract.

7 Comentários

Super User
atcrsSuper UserResposta
Super User
July 12, 2022

Good evening, in your client area, which internet speed you see as contracted? No matter what it’s advisable to send a personal message to @Fórum with your client number demanding clarification in relation with your contract.

    Kristof KammerhoferAutor
    Kilobyte
    July 12, 2022

    It says 200mbit in client area. - My contract is 1Gbit , and I used to have 1Gbit until a week ago

     

    Super User
    atcrsSuper User
    Super User
    July 12, 2022

    Personal message to @Fórum with your client number.

    João H.
    João H.Gestor da comunidade
    Gestor da comunidade
    July 12, 2022

    Hello @Kristof Kammerhofer,

    Thank you for reaching out to us. We’ll assist you in solving this matter.

    As @atcrs suggested, please send us a private message to the @Fórum profile with your NOS Costumer Number.

    Thank you 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    Kristof KammerhoferAutor
    Kilobyte
    July 13, 2022

    Hello Joao, I’ve sent a message. Waiting for reply

     

    Kristof KammerhoferAutor
    Kilobyte
    July 14, 2022

    I still havent received a reply! 
    What is going on there?
     

    João H.
    João H.Gestor da comunidade
    Gestor da comunidade
    July 15, 2022

    Hello @Kristof Kammerhofer,

    We apologize for the wait. 

    We’ve replied to your private message. Please check your inbox.

    Thank you 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
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