Internet notworking

I have tried the online diagnostic but I do not receive a code to get get through to it.

So I am unable to access 

have you tried entering the token code incorrectly 3 times in a row so that the code gets sent to your email?

Hello ​@John Sykes,

Thank you for your feedback.

As suggested by ​@ByteSábio, after entering a wrong sms token 3 times, a new one will be sent to your e-mail address so you can get into your account.

Let us know if that worked.

Thank you

No it does not work, after entering 3 times incorrectly, it says try later.

Is there any way to get an engineer to sort the Internet out quickly, I cannot work fully and I am loosing a lot of money, will I be compensated for this loss

Hello ​@John Sykes,

Thank you for your feedback.

Please send us a private message to the ​@Fórum with your NIF.

Thank you