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Internet connection Sao Martinho do Porto is 3mbps download and 1 mpbs upload

Forum|Forum|2 years ago
May 15, 2024
15 comentários
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We just moved to Portugal. We like this country alot. Unfortunately when i try to call in English to NOS many time the representative is hanging up when i speak English. Pity because normaly spoken Portugees people are very nice to speak with.

I have a problem with our Internet. I took over a contract from the former Tenant. Have been 4 times to a NOS shop in Leiria and Caldas. The can not help me. I have to call. As i mentioned before this does not work.

We have intenet and TV. Tv goes by sateliet disk en Internet by high Poles located in the city. You are depending on there Signal. I find out that i have the oldest router there is. This is the Huawei. The local stores do not want to change it for the lastest model. Normally i need to have 40mbps. I have now an average of 3 when i am lucky.

How is it possible that an organization like NOS have such a behaviour.

I hope that someone can help me in this case because i need internet for my work

Thank you.

Melhor resposta por Rui Estrelinha

We just moved to Portugal. We like this country alot. Unfortunately when i try to call in English to NOS many time the representative is hanging up when i speak English. Pity because normaly spoken Portugees people are very nice to speak with.

I have a problem with our Internet. I took over a contract from the former Tenant. Have been 4 times to a NOS shop in Leiria and Caldas. The can not help me. I have to call. As i mentioned before this does not work.

We have intenet and TV. Tv goes by sateliet disk en Internet by high Poles located in the city. You are depending on there Signal. I find out that i have the oldest router there is. This is the Huawei. The local stores do not want to change it for the lastest model. Normally i need to have 40mbps. I have now an average of 3 when i am lucky.

How is it possible that an organization like NOS have such a behaviour.

I hope that someone can help me in this case because i need internet for my work

Thank you.

Hi Emile,

I live in São Martinho do Porto for about 6 years now and unfortunately I must say that the problem is widespread, no matter the operator, the problem as I found out is structural and at night the internet automatically becomes horrible. Having 3mbps at night is sometimes lucky, I often get less than 1mbps, particularly at times of greater population affluence such as summer, Christmas and New Year's Eve. The hope is that with the installation of fiber that has been implemented since January 2024 this can improve significantly, because even in economic terms this is a disgrace for the town, what company or entrepreneur can establish itself in a location these days without good communication networks. A shame!

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E

Emile BeijlAutor

Megabyte

Was a couple time a NOS shop: they can do nothing: you have to call NOS. They can give me directly a new router but then you have direct a new contract for 2 years :(

E

Emile BeijlAutor

Megabyte

The same they try to do with a new phone with Portuguese number: happy to know that I have to ask specific force stand alone phone otherwise I had again a contract for 2 years. NOS shops are not owned by NOS but it is franchise

R

Rui EstrelinhaResposta

Byte

We just moved to Portugal. We like this country alot. Unfortunately when i try to call in English to NOS many time the representative is hanging up when i speak English. Pity because normaly spoken Portugees people are very nice to speak with.

I have a problem with our Internet. I took over a contract from the former Tenant. Have been 4 times to a NOS shop in Leiria and Caldas. The can not help me. I have to call. As i mentioned before this does not work.

We have intenet and TV. Tv goes by sateliet disk en Internet by high Poles located in the city. You are depending on there Signal. I find out that i have the oldest router there is. This is the Huawei. The local stores do not want to change it for the lastest model. Normally i need to have 40mbps. I have now an average of 3 when i am lucky.

How is it possible that an organization like NOS have such a behaviour.

I hope that someone can help me in this case because i need internet for my work

Thank you.

Hi Emile,

I live in São Martinho do Porto for about 6 years now and unfortunately I must say that the problem is widespread, no matter the operator, the problem as I found out is structural and at night the internet automatically becomes horrible. Having 3mbps at night is sometimes lucky, I often get less than 1mbps, particularly at times of greater population affluence such as summer, Christmas and New Year's Eve. The hope is that with the installation of fiber that has been implemented since January 2024 this can improve significantly, because even in economic terms this is a disgrace for the town, what company or entrepreneur can establish itself in a location these days without good communication networks. A shame!

E

Emile BeijlAutor

Megabyte

Thank you for your reply and help, Rui.

Do you know how i can solve the issue with my TV. Is there a direct email address which i can send a message to speak with them about this issue. Or can i do this on this Website?

João H.

Gestor da comunidade

Hello @Emile Beijl,

Thank you for your feedback regarding this matter. We’ll assist you on solving this matter.

Please send us a private message to the @Fórum profile with your NOS Costumer Number, and taxpayer number.

Thank you

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Internet connection Sao Martinho do Porto is 3mbps download and 1 mpbs upload

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