Gateway offline packetloss

Boa noite @miguelms,

Sugiro que ligue 16100 para apoio ao serviço de empresas.

Obrigado

Boa noite,

Agradecemos a sua mensagem  @miguelms.

Em alternativa à recomendação do @Jorge C, envie-nos, por favor, uma mensagem para o perfil @Fórum com o seu número de cliente.

Obrigado

Ola I have a chita hub 5 router with port 4 activated  bridge mode- firmware revision 7.2.4.9.1b5.Im trying to connect a PF sense router to this port on the nos router but am not able to get a IP assigned to the PF sense router (Wan) Are you able to run a second public if from this nos  router and / would nos be able to share the respective IP details to connect through this router as I cannot trust nos router for my setup I currently have.Home client I can share my account details once I get a answer I can also try go to nos offices if required.

Hello @Maria Vera Caetano,

Thank you for reaching out to us.

Can you please elaborate your request? 

Is the goal to connect a second router to the NOS terminal? 

Thank you

Hi yes the goal is to connect a second router (non- nos) via the bridge port 4 which will allow me more features and better security. Await your reply .

Thank you for the feedback @Maria Vera Caetano,

After activating the Lan 4 bridge on the NOS router, and connecting your router, it’s not getting internet access through the second one? 

Thank you

Hi Joao I have had this gateway connection online on the gateway yesterday already , but I am still not able to ping 1.1.1.1/8.8.8.8 all packets not received,added a small screenshot.All help regarding this would be appreciated to get this up and running.

Update - I have reset the nos router back to factory and set it up again on bridge mode port 4. I have gateway online, I am able to ping nos gateway from PF sense no loss of packets, but not able to ping external websites.

You cannot ping outside the LAN? that means u dont have internet access… 

do you have internet accessin general? or is it that the issue is that you cannot ping specific services? 

I would say that is a firewall issue, blocking some services that considers to not be safe but more details would be great! 

um bem haja 

The problem has been resolved ,thanks for all the comments.