Falhas internet fixa

These lights are showing >>» Power on, DS flashing, US flashing,  internet steady,  LAN intermittently flashing, WI FI 2.4 steady, WI FI5 flashing. No other lighs showing

We are connected to WiFi but not to the internet . My Samsung Android phone has this message

Hello @Gerard Armstrong,

Thank you for reaching out to us.

Can you please specify if this situation happens in both 2.5GHz and 5GHz connections.

If this happens in both networks we recommend doing a factory reset to the router and try again.

Please share your feedback with us.

Thank you 

Obrigado pela ajuda. The problem was a faulty cable into the router. It has now been replaced by the NOS engineer and everthing is working well.

Hello @Gerard Armstrong,

Thank you for your feedback regarding this situation.

Please share with us any questions you may have. We’re always available to help.

Thank you