falha na rede

But do you confirm that it is the cable that enters your house that is disconnected in the NOS box?

Eu tentei, mas não falo português.  é complicado

But do you confirm that it is the cable that enters your house that is disconnected in the NOS box?

@SEBASTIEN DANIEL The best thing to do is send your NOS customer number by private message to the moderation of the @Tiago C. Forum so that the moderator can take the necessary measures.

sim está certo.  um técnico veio procurar meus vizinhos ontem e ele teve que desconectar o meu

So it means that the NOS technician disconnected his cable and then left, forgetting to reconnect his cable and it is hanging next to the NOS box, it was not connected. Right ?             The best thing to do is send your NOS customer number by private message to the moderation of the @Tiago C. Forum so that the moderator can take the necessary measures.

Welcome to Fórum NOS, @SEBASTIEN DANIEL.

We have already answered to your private message