falha da internet em gaia

Boa noite, ​@LR2010. 
Lamentamos o transtorno. 

A situação está em fase de resolução e contamos repor o serviço mais rápido possível. 
Obrigado, 

I am experiencing the same issue since last night in Gaia due to the ongoing construction. I was informed that it should be resolved by around 8 PM today.

My question is: why weren’t we notified about this incident beforehand so we could arrange a temporary solution to continue working?

Please keep us informed in advance and provide regular updates on the progress of the resolution.

​@RAMZI LAABIDI, If it had been possible to foresee that there would be a breakdown, we would have made every effort to ensure there was no downtime.
The fault has been identified and we reactively identified the situation, so the fault is currently in the resolution phase.

Best Regards, 

I agree with you Ramzi! These issues are serious; there are people depending on the NOS service to be able to work! When you identify the problem, you should resolve it as quickly as possible. Four hours to solve this situation is unacceptable. I will cancel my service with NOS.

I think the service has been restored now, im connected now and it looks stable.

Hello ​@RAMZI LAABIDI,

We're happy to hear that everything has been sorted out.

If you have any more questions, please let us know. We're always here to help.

Best regards,