English help line

Hello,

in June NOS service was transfered from previous owner to us, we also filled in and signed a direct debit agreement in NOS office. Since then, I did not receive any invoice and no money was debited from my account, I was only able to send bank transfer when previous owner forwarded me an invoice.

A month ago the internet stopped working. As we are not permanently living at Madeira, I tried to call Help line, however it is only in Portugueese with no possibility to switch to English.

How to solve this issue for non-portugueese speaker remotely?

thank you