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Hello, after I canceled my WiFi contract at the end of May for my account. I have now discovered that NOS has debited €424.90 from my bank account. This is unacceptable and I would ask for clarification as soon as possible.

Hello ​@Christian Gomoll,

Thank you for reaching out to us. 

Have you consulted the NOS invoice for more info regarding this debit? 
Usually the invoice is sent via e-mail.

Do you know if, when you canceled the contract, was there still a loyalty period remaining? 

Thank you


Hi João,

 

thanks for your quick response! The invoice says “INCUMP PERÍODO MINIMO CONTRAT”. I believe that it is because the contract was terminated prematurely. However, when I gave notice, I presented a foreign employment contract proving that I had to leave Portugal. I was told that there would be no additional costs. However, I now fear that my employment contract has not been deposited. How can this problem be solved?

Thanks!


Hello ​@Christian Gomoll,

Thank you for reaching out to us.

For this document to be valid for not paying the compensation for the breach of contract, the employment contract has to have a duration of at least 6 moths. 

We’ll assist on analyzing this. Please send us a private message to the ​@Fórum profile with your Portuguese NIF number.

Thank you 


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