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Kilobyte
September 4, 2022
Pergunta

Cannot connect new HP printer to new Giga router

  • September 4, 2022
  • 7 comentários
  • 71 visualizações

NOS installed our WiFi and router 2 days ago. I cannot connect a brand new HP Smart Tank 7000 to my internet. Is there a setting on the router that is preventing a connection?

    7 Comentários

    Guimas
    Super User
    Super User
    September 4, 2022

    No, just gotta follow the instructions. Try to put the devices close.

    Kilobyte
    September 5, 2022

    My MacAir, the printer and the router are all within 1 meter of each other and it still will not connect.

    Guimas
    Super User
    Super User
    September 5, 2022

    Sorry, i dont think we can help in here. Try checking in the internet to see if there are similar issues with that printer.

    Usually NOS tells to contact pcmedic which is a IT company if needed. ( 16991/0,45cents per minute)

    Kilobyte
    September 5, 2022

    I think there is a modem setting that is prohibiting connection.

    Guimas
    Super User
    Super User
    September 5, 2022

    Which router do you have? ( 4.0 , 5.0v1, 5.0v2 )?? You can try factory resetting the router and try again

    Bruno Aleixo
    Super User
    Super User
    September 7, 2022

    I doubt it… whats the error ur gettin? 

    are you trying the wps connection or manually configuration? 

    did you try with ethernet cable instead of wifi? 

     

    O amigo Bruno ajuda
    João H.
    Gestor da comunidade
    September 7, 2022

    Hello @DAVID HARRY GOLD,

    Thank you for reaching out to us. The community gave a good help in this matter.

    Please tell us what happens in the connection.

    Thank you

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