Hello!
I keep trying to cancel my contract with NOS, but they do not answer me. It is impossible to wait until their answer via the phone and it looks like this is the only way they can cancel. And I am also not able to cancel it via e-mail.
How can I cancel my contract?
I see this as artificial obstacles - and I know MEO already has lost the court about exactly that - so it’s against the law.
Cancelation of services
+6- Gestor da comunidade
Good evening,
In order to proceed with the cancellation, you must submit a formal request, which can be done through the my NOS platform or at a NOS store. Following this, you will receive a call from NOS to confirm your request.
We recommend submitting your request via my NOS. You can find instructions on how to do so here:
Thank you.
Hello, it is not working for me. I tried to cancel it via phone, they always dont finish the process - it's an absolute pain. They say I will get a call back but nothing happens. In addition, it does not work via the formulario de Email as I do not receive a code via phone, and also in my nos it does not show any of the things / menus which are shown in the the tutorial you linked to cancel the services. Please provide me urgently with help as I want to cancel the services and otherwise I will need to take legal action.
I can also not add any services as I do not receive the code for validation. Probably it is because of my foreign phone number...
+6- Gestor da comunidade
Hello
Thank you for reaching out to us.
Please send us a private message to the
Thank you
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
