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Hello,

 

We had the n° de client ********* (NIF: *********).

We have cancelled our subscription to NOS on the 03 october 2023. We went to the loja at this address:

 

Av. da República 10, 1050-191 Lisboa, Portugal

 

We gave back the equipement, and then we left Portugal. We are living in France since the 06 of october 2023.

However, we are still receiving the emails about paying the monthly subscription. But we no longer live in Portugal and have cancelled our account.

 

Can you please find a solution and cancel the account for good?

 

Thank you very much, have a nice day,

 

C. Thieffry

Hello @Catherine Khema Thieffry, welcome to he NOS Forum.

Personal data has been withheld from your comment, for your protection and theirs.
We remind you that any information shared in the NOS Forum is public and freely accessible to any user, registered or not.

Thank you for reaching out to us. We're sorry for the situation you describe.

Please, allow us to help you. We'll work to resolve this situation immediately. Just send us a private message to the @Fórum  profile with your NOS costumer number and NIF, please.

Best regards


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