cancel internet subscription

Hello,

today 11th March 2024 at 10h40 i call nos to get answer about my request to cancel my contract and they say nos did not yet receive an answer from the complaint team and when i ask if they have a date for the response to cancel my contract they say the response will be available 15th March 2024 😮 from the complaint team

is it normal this process take so time because within 14days the law say i can cancel without penality fees and if it’s take more time i hope they will not charge me more fees

if anyone from nos can help please , this is my first experience with NOS

Best regards

Just go to the nos store, fill the cancelation form, and deliver ir there! and all done.

um bem haja 

Hello @Bruno Aleixo 

i try it previously on 4th March 2024 , i go to the NOS loja to cancel my contract within 14days and they refuse they ask me to call the phone number to cancel

after that i call the NOS phone number to request cancel my contract because they are not respecting what i request (installing cable instead of fiber) i went again to the NOS loja on 5th march 2024 to cancel they ask me to wait until the camplaint team response to my request !

i am very lost because i try to cancel within 14days to do not pay the penality fees :(

any ideas or help will be very appreciate

Thank you everybody in advance

Best regards

Well, i was reading a little and what i told you was wrong, the cancelation form in the store is only viable if you do not have a loyalty period, which u currently have, even if your still in the 14 days for cancelation. 

So just wait for the nos teams to analyze you request and contact you. 

Even if more time pass, you informed of your intent of canceling before the 14 days, so you’re good on that end.  just need to be patient.

um bem haja