On 27.3.23, I was wrongfully charged for roaming fees (over 20e!) that almost emptied my balance. On my phone, roaming is always blocked. Since I don’t speak Portuguese yet, the customer support line is useless to me.
Reputação 7
+2
- Super User
- 10641 comentários
-
29 March 2023
16990 option 2. There is a english line, they will redirect if needed.
I’m sorry, but this doesn’t help at all. I called the # 16990 and then selected option 2. Everything is still in Portuguese and no live person shows up to assist. It would be much easier if this could be handled here with messaging.
Reputação 7
+5
- Gestor da comunidade
- 22642 comentários
-
29 March 2023
Hello
Thank you for reaching out to us. We’ll assist you in this matter.
Please send us a private message to the
Thank you
Thank you John H. I’ve sent the message. I hope to receive a response soon.
Reputação 7
+5
- Gestor da comunidade
- 22642 comentários
-
29 March 2023
Thank you for you feedback
We’ve received your private message and will reply to it as soon as possible.
Thank you.
I have been waiting now for a week to receive a response to my message. Please advise.
Reputação 7
+5
- Gestor da comunidade
- 22642 comentários
-
4 April 2023
Hello
We’re sorry for the delay.
We’ve replied to your private message.
Thank you for your understanding
Thank you, but I don’t see the credit in my account.
Bom dia.
I completed a 23.72e payment on 15-8-2023 through my Millennium account as I usually do (ref # 93*******, which is also my mobile #), but my NOS account app doesn’t show the payment which is due today. Please advise.
Reputação 7
+5
- Gestor da comunidade
- 22642 comentários
-
18 August 2023
Hello
Thank you for reaching out to us.
Personal information was redacted from your comment for your protection.
We confirme the payment of €23,72 you did at 15-08-2023.
Please let us know if there’s anything else we can help with.
Thank you
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