Why is NOS not updating existing customers to Fibre
We have home internet with NOS.The connection is poor.
5 September 2024 NOS send and engineer to the house. Engineer apparently reports that we require Fibre to improve the connection.
We visit the NOS store where we are told to return in 6 months even though the NOS website indicates Fibre is available in our area.
Today we return to the NOS store. We are told to call NOS instead. We call NOS. After describing the issue to 2 agents we are told NOS is not upgrading existing customers to Fibre. Only NEW customers will be prioritised.
We are told there is no plan or timetable to upgrade existing customers to Fibre.
We are asked if we are happy with this response. We are told if we decide to move to another provider that is our choice.
Great Customer Service
