Where can i email our cancellation form?

Hello ​@Gary lillistone,

Your situation is currently being handled via private message, so we kindly ask you to wait for our response there.

We apologize for the delay and expect to get back to you shortly.

Thank you for your understanding.

Thank you Rafaela.

We are getting absolutely nowhere.  We cannot access our account via the app as we are in the UK  and for some reason we are not getting the SMS codes for verification.  

We first of all just wanted to get the sports package that was added to our account without our authorisation cancelled but because of this awful delay we gave now just decided enough is enough and are looking to cancel our whole contract.  We have been with NOS for many years to no longer in any contract period.

As we do not have access to our account we need to do this via email (which we have already provided) as we are in the UK.

A new EU directive was issued in June 26 which stipulates that cancelling of contracts must be made easier but sadly that does not appear to be the case with NOS.

This is the EU Directive....…

From June 19, 2026, a new obligation will become a reality for online retailers in the EU: the so-called withdrawal button. The reason for this is EU Directive (EU) 2023/2673 of 22.11.2023, which aims to make the withdrawal from online contracts just as easy as concluding them. Consumers should no longer have to search for cumbersome forms or write emails – one click is enough.

Please can someone anyone just email us to provide assistance with this!

Hello ​@Gary lillistone,

To keep the information organized, we have moved your comment to the existing thread where this topic is already being discussed.

Your situation is currently being looked into via private message, and we expect to get back to you shortly. We kindly ask that you wait for our response through that channel.

Thank you for your understanding