What does it take for NOS ti resove a query?

Since 5 months I have been paying for a service i do not get. Nos does not help me and there is no english web site anywhere please help!

Impossible to work with….

no need for different posts. What is the problem?

Welcome to the NOS Forum @TOBIAS EDELBERG . We've moved your comments to an older topic, created by you. @Guimas  was a good help.
In order to help you, please tell us some more details