UNABLE TO CONTACT NOS IN ENGLISH

The NOS installers on 18 September said I would be contacted when my mobile number has been ported across but its now nearly 3 weeks since and no word, hence I am trying to follow up.  

I am now on my 10th or 15th call today to NOS to request an update on my mobile number transfer from MEO.  Initially I called 16990 and was asked to press “1” for english.  I got an english speaking support who went away to find out info then the line started ringing again and a portuguese woman answerted who spoke no english at all.  I hung up.

I called 16990 again, pressed 1, got an english speaking guy who said no I have to call 16990 and press option 2 for existing customer service.

I called 16990 and pressed option 2 but then got endless menu options in portuguese and no english option.  I pressed 1 about 20 times hoping the system would detect a problem and someone would answer but it just disconnected.

I called 16990 about 6 more times and pressed 2 each time but again it presented options in portuguese only.  At no time did a human answer.

So I called 16990 again and waited for the option 1 for english - but now there is no option 1 so I cant even speak to the wrong person in English.  

I am print screening this complaint so I can present it if we come to a contract dispute.  yes I know Im in  portugal and yes I am starting to learn portuguese but telecoms companies should be able to manage assistance somehow in the main foreign languages- English, spanish and French.

I mostly use my feet in situation like this, not the phone (eg customs, financas, council, health, job centre, social security etc).  I get a clue of who/where to go, get in my car and like a detective follow a trail until I find the right person but with telecoms you have to contact them by phone.

This is just todays efforts.  Ive had similar trouble before.  I can visit NOS in MAR shopping centre but thats 40 mins away and I cant go today.

Please fix this NOS so at least there is at all times a language option.