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Artur Miasnikov
Kilobyte
May 5, 2022
Pergunta

TV Delivery

When I purchased TV through your site I indicated a wrong delivery address. Therefore CTT couldn’t deliver it. At first I called at NOS support line (27.04) and asked to change the address in my delivery. They changed it and said that I can get my TV approximately on Tuesday (03.05). Yesterday (04.05) I still hadn’t my TV, so I called again to BOS support line. Support said : “you should wait a little bit, we don’t know exact day, when you can get the TV. So now I am waiting almost a week, and still have nothing. Could I know please, when I can get a TV ? What is the problem to give me information about it? 

    5 Comentários

    João H.
    João H.Gestor da comunidade
    Gestor da comunidade
    May 5, 2022

    Hello @Artur Miasnikov,

    Thank you for reaching out to us. We apologize for the situation you describe.

    Please allow us to help. Send us a private message to the @Fórum profile with the tracking number or the tax number you used for the purchase.

    Thank you 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    Artur MiasnikovAutor
    Kilobyte
    May 5, 2022

    I send it to @Fórum 

    João H.
    João H.Gestor da comunidade
    Gestor da comunidade
    May 5, 2022

    Thank you @Artur Miasnikov,

    We’ve received your private message and will reply to it as soon as possible.

    We appreciate your understanding 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    Artur MiasnikovAutor
    Kilobyte
    May 6, 2022

    It’s not “as soon, as possible”. Now I am waiting for 1 week

    Artur MiasnikovAutor
    Kilobyte
    May 10, 2022

    It’s just ridiculous. You keep ignoring me. And only I hear is : “you need to wait”. I am out of waiting. Why do I need to wait for the TV such a long time, if I already paid for this TV 3 weeks ago? 

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