Hello,
I signed a contract with you that is valid until 14 Oct 2025. However, today is 23 December, and I am still receiving invoices. I would like clarification as to why I am still being billed.
Please note that I do not wish to continue this contract. Kindly inform me what steps I need to take to stop payments, as I no longer want to use your services.
I lost my SIM card about six months ago and have not used it since. I no longer have access to that SIM or the number. In March this year, I moved to Serbia, my home country, and the number has not been active or used since then.
Therefore, I would like to cancel the contract.
Please contact me by following email: *****************
Please provide me with an email address for customer support. I cannot log in to my NOS account because the verification code is sent to a SIM card I no longer have, and I cannot call support because I am roaming as I dont live in EU country.
thank you for understanding!
Dina Konicanin
*********** phone number
********** nif
