We booked our move from one address to another three weeks ago for 13 May. The technician arrived at the old address and refused to come to our new address! We have now been told we have to wait till 20th to have our internet connected. This is not acceptable. It is not our fault, we cannot manage without it. Surely there could be an emergency visit tomorrow?
technician
+6- Gestor da comunidade
Hello
We’re sorry to ear about this situation.
All the schedules are made for the first date available at the time. You can try to reschedule it at my.nos.pt.
Let us know if you have any questions.
Thank you
This doesn’t help us! We need an emergency appointment, it’s not our fault, we are still paying you for the service
+6- Gestor da comunidade
Hello
We’re sorry for the situation.
After the service is reestablished you can request for an invoice adjustment.
Thank you
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