Skip to main content
Header

Regarding NOS internet contract


Please give me nos internet support email as I am relocated and want to cancel the contract if possible or any other option I mean if it can’t be cancelled then what the next option I have to apply but very sadly there is no way to contact nos and get support I tried to call them they speak Portuguese and they said that they would manage the conversation in English but nothing happened I sought email address on google and sent an email but nothing happen. I went physically to the office but it was also not helpful. Please provide me with right email address so that I can clearly explain the situations and resolve the issue. thanks

6 Comentários

João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • July 5, 2023

Hello @Malkoot khan,

Thank you for reaching out to us. We’ll assist you.

Please send us a private message to the @Fórum profile with your NOS Costumer Number and preferred cellphone contact.

Thank you


I have been trying to call since 10 am, no response, your support agent made a contract with wrong address and there is no way to correct it

 


Please let me know how can I contact you this is super unprofessional and unacceptable, there was just one thing to do, get the correct address which I told by phone clearly and no clarification per se by agent


Rafaela F.
Forum|alt.badge.img+4
  • Gestor da comunidade
  • July 27, 2026

Hello ​@Lilit Mkhoyan, welcome to the NOS Forum.

We appreciate your message and are here to help you!

Please give us with more details about your situation so that we can better understand it and assist you.

Thank you


@Rafaela F. so I set up new contract with Nos today, and the address, specifically the building and apartment number is incorrect, I cannot contact support to ask for a change, I tried to talk to some of your sales customer support agents who asked me to wait and then disappeared.


Rafaela F.
Forum|alt.badge.img+4
  • Gestor da comunidade
  • July 28, 2026

Hello ​@Lilit Mkhoyan,

Thank you for sharing more details about the situation.

We’ll help analyze the situation. Please send us a private message to the ​@Fórum profile with the NIF associated with the contract and the full correct address.