NOS transferred my MEO fibre account to NOS on 15th September 2025. The engineer they sent was not a skilled tradesman, he was a subcontractor. He cut & jointed our external fibre optic cable utilising an internal connection box not suitable for external weatherproof locations. This was replaced by NOS a few days later when I complained. He damaged a 5m HDMI cable for my Bose home cinema system pulling the metal connector off the cable leaving me with a system I can no longer use. This cable is ran inside 4 meters of tubing buried in the wall & runs to an 85 inch TV which now has to be removed from the wall to install a replacement 5m HDMI cable. He removed a multi outlet for TV cutting off the cable from the outlet when there was no need. He also cut cover plates on outlets, left the patch panel sections loose with missing screws he lost. He didn’t fit multi gang cover plates back correctly as individual outlets he removed were refitted back upside down preventing correct fitting of cover plates so he left them bent and loose on the wall. Where he forgot to feed the cable through the outlet he simply broke the cover plate surrounds enough to pass the cable through to save disconnecting & re terminating the fibre cable. He also connected the router & TV box coaxial cable via a splitter unit but he fitted the router on the end for the TV & vice versa meaning it couldn’t work as intended.
All items other than replacing the HDMI cable were rectified when NOS eventually sent a skilled engineer on 23rd September. Prior to this NOS made 3 appointments for an English speaking engineer to visit to rectify the poor workmanship, all of which they cancelled leaving me waiting in for hours each time. I have photographic proof of all this & have reported to NOS in La Vie Centre. How do I claim for damage & costs associated with rectifying damage NOS caused?
