Kilobyte

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Payment

Forum|Forum|9 years ago
May 9, 2017
13 comentários
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Hello

Sorry that i write in English, today I receive a email and sms for the payment of may. I use the reference in the email and SMS to pay my bill. But now I logged into my account, i see that is still unpaid, and I checked there the details, the ENTRADA and reference is totaly different then in the SMS and MAIL.

And i already paid. What to do?

Melhor resposta por M. Alexandre

Hi HDR197,

Are you sure that email and sms you received are really from NOS, in place of some scheme or spoofing?
Very odd the fact of the payment references be different. I recommend that you keep the sms and email, just in case. Also you should contact NOS by phone to be sure that your payment ref. that you used is authentic.
Anyway, you must wait until 24h to see the update in your Client Area.

Best of luck!

M

M. AlexandreResposta

Zettabyte

Hi HDR197,

Are you sure that email and sms you received are really from NOS, in place of some scheme or spoofing?
Very odd the fact of the payment references be different. I recommend that you keep the sms and email, just in case. Also you should contact NOS by phone to be sure that your payment ref. that you used is authentic.
Anyway, you must wait until 24h to see the update in your Client Area.

Best of luck!

H

HDR197Autor

Kilobyte

Hi,

Thanks for your answer. Yes I am positive it is from NOS and not a spoof

Obrigado!

Kind regards,
Henry

S

sahil chandel

Kilobyte

Hello, Today i received bill from NOS but by mistake i paid on my old reference number. please tell me what is solution of this problem??

Mário P.

Gestor da comunidade

Please inform us the NOS invoice number, @sahil chandel.

Best regards,

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.

S

sahil chandel

Kilobyte

FT 202416/1677016 its my new august invoice number but by mistake i paid on this old july invoice number FT 202416/1464402. what is solution??

S

sahil chandel

Kilobyte

I can’t see invoices in my Nos account. your system not working. please solve my problem. If my agust bill paid, please tell me. and send on email.

Mário P.

Gestor da comunidade

We confirm the receipt of the payment via Multibanco on August 6th, 2024, for the invoice you indicate, @sahil chandel.
Best regards,

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.

S

sahil chandel

Kilobyte

Means, you received my payment of july??

João H.

Gestor da comunidade

Hello @sahil chandel,

Thank you for your message.

Yes, the payment was allocated to the open invoice. There are no amount due in your contract.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.

S

sahil chandel

Kilobyte

Hello, i need you help. i can to cancel any contract because its very costly and when i went to your Nos help centre they said me that you can't take black friday offer. now i am using 21€ per month plan but i want to change in 16€.

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