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Hello



Sorry that i write in English, today I receive a email and sms for the payment of may. I use the reference in the email and SMS to pay my bill. But now I logged into my account, i see that is still unpaid, and I checked there the details, the ENTRADA and reference is totaly different then in the SMS and MAIL.



And i already paid. What to do?
Hi HDR197,



Are you sure that email and sms you received are really from NOS, in place of some scheme or spoofing?

Very odd the fact of the payment references be different. I recommend that you keep the sms and email, just in case. Also you should contact NOS by phone to be sure that your payment ref. that you used is authentic.

Anyway, you must wait until 24h to see the update in your Client Area.



Best of luck!
Hi,



Thanks for your answer. Yes I am positive it is from NOS and not a spoof



Obrigado!



Kind regards,

Henry

Hello, Today i received bill from NOS  but by mistake i paid on my old reference number. please tell me what is solution of this problem?? 

Please inform us the NOS invoice number, @sahil chandel. 

Best regards, 

FT 202416/1677016   its my new august invoice number but by mistake i paid on this old july invoice number FT 202416/1464402. what is solution?? 

I can’t see invoices in my Nos account. your system not working. please solve my problem. If my agust bill paid, please tell me. and send on email.

We confirm the receipt of the payment via Multibanco on August 6th, 2024, for the invoice you indicate, @sahil chandel. 
Best regards, 

Means, you received my payment of july??

Hello @sahil chandel,

Thank you for your message.

Yes, the payment was allocated to the open invoice. There are no amount due in your contract. 

Thank you 

 

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