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There was a service technician that shoud have been at my place 16.00 today. He has noit showed up. What shall I do. I dont have a working phone?

 

10 Comentários

Ana P.
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  • Moderador
  • December 22, 2019

Hello @PER NORLIN

 

So far, a service technician has not compared in your home?

We look forward to your feedback. 

Thank you. 
 

  

  • Autor
  • Kilobyte
  • December 22, 2019

There was no visit by a service technician as scheduled today. No information about a canceled meeting. I have a text message confirming the visit.

 

 


Ana P.
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  • Moderador
  • December 22, 2019

 

@PER NORLIN

Please send us a private message with your NOS customer number or tax payer to verify what is happening, please.

Thank you 


  • Autor
  • Kilobyte
  • December 22, 2019

Done

 


Ana P.
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  • Moderador
  • December 22, 2019

@PER NORLIN

We have already received your message. We will respond as soon as possible. 

Thanks


  • Autor
  • Kilobyte
  • December 22, 2019

Thank you I am looking forward to having this resolved. This is the third visit from a technician without having a resolution to not working phone.

 


  • Autor
  • Kilobyte
  • December 22, 2019

Note that I also have a problem with the internet.  My recommendation is to change the router to see if that is the source of the problems I have.


  • Autor
  • Kilobyte
  • December 22, 2019

I have sent you a private message, but have not received any response on my case.


Ana P.
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  • Moderador
  • December 22, 2019

@PER NORLIN

 

We have already answered your message.

 


  • Autor
  • Kilobyte
  • December 23, 2019

I have so far not received any propper response so I called NOS tecnical support and they stated that there is a known problem with the network in my area affecting many clients. The claim that they don't know the root cause and when it will be resolved.