No Internet- EVERY WEEK! Same Issue! Need to change my connection now

You can call customer support 931699000

Good morning ​@Saad Malik, welcome to the NOS Forum.

Personal data has been hidden from your comment for your protection and that of others. We remind you that any information shared on the NOS Forum is public and freely accessible to any user, whether registered or not.

We are sorry for the situation you described. The difficulty you're experiencing with internet access is due to an issue in your residential area, which has already been identified by NOS and is currently being resolved. You will be informed once it has been fixed.

If you have more questions, please, let us know. We’re here to help.

Best regards,

Thank you João. I did not want to post that but I was frustrated. The internet works fine now. However, I would still want to know if the problem is in my area will continue to be a pain in the neck* as I have been planning to change my house and if it does solve the issue then I think I have one more reason to think about moving. 

have a lovely weekend!

hugs, 

SM

There is no way of knowing. It can happen again at any given moment, at any given place

Hello João and the NOS Team, 

Could you please check my internet connection at home. I have been facing extremely slow internet connection from the last few weeks. Please check at your earliest convinience. 

thank you so much. 

Saad.

Hello ​@Saad Malik,

Thank you for reaching out to us.

We recommend using our online diagnostic tool to find the best solution for your case. Find out how:

After completing the diagnostic, please let us know the result.

No, nothing worked. It still is very slow. I would appreciate physcial technical assistance. Thank you

Hello ​@Saad Malik,

Thank you for reaching out to us.

Please share some more details. Is the connection via Wi-Fi or ethernet? Do you feel the slow connection in several devices? 

What is te result shown in a speedtest? 

Thank you

Well, sometimes it just drops the wifi signals from full signals and suddenyl comes down to one or two and then it stops and afte few seconds it strated to work again but extremely slow. SpeedTest shows around 140 mb download speed. It used to work very fast but something happened and now we are facing the slower and unstable internet. I am talking about Wi-Fi in particular.  

Thank you for your feedback ​@Saad Malik.

Does this happen in the same division where the router is installed? 

140mbps of internet speed should not feel slow in use. Do you also feel this issue in other devices at the same time? 

Thank you

Hello João,

I just got in contact via phone call with one of your team members and they are trying to increase the speed as I have a bigger connection and this speed is extremely low. They are doing some updates and have asked me to try tomorrow. I hope the issue is resovled. 

Thank you so much for your time and prompt response. I will reach out if needed. 

best, 

Saad.

Bear in mind that customer support can’t “ increase your speed “. That does not exist as a thing.

140 mbps in download seems fine. Test another devices. Check if you have any extenders that might be the problem. 

What Guimas said is wright! They’ll try to sell you more internet conection speed but that wont solve your problem. 50 mbps is enough to watch streams and play without issues, if you have 140 and feel it slow that is not the issue. 
The problem is likely the conection to the router, the usage your making or your pc.

Do you have repeaters? Which devices have you used to test this issue? 

Um bem haja 

Hello ​@Saad Malik,

Thank you for your feedback.

The community also shared a good help regarding this matter.

Please share your feedback with us or any other question you might have.

Thank you