No Internet- EVERY WEEK! Same Issue! Need to change my connection now

Thank you for your feedback ​@Saad Malik.

Does this happen in the same division where the router is installed? 

140mbps of internet speed should not feel slow in use. Do you also feel this issue in other devices at the same time? 

Thank you

Hello João,

I just got in contact via phone call with one of your team members and they are trying to increase the speed as I have a bigger connection and this speed is extremely low. They are doing some updates and have asked me to try tomorrow. I hope the issue is resovled. 

Thank you so much for your time and prompt response. I will reach out if needed. 

best, 

Saad.

Bear in mind that customer support can’t “ increase your speed “. That does not exist as a thing.

140 mbps in download seems fine. Test another devices. Check if you have any extenders that might be the problem. 

What Guimas said is wright! They’ll try to sell you more internet conection speed but that wont solve your problem. 50 mbps is enough to watch streams and play without issues, if you have 140 and feel it slow that is not the issue. 
The problem is likely the conection to the router, the usage your making or your pc.

Do you have repeaters? Which devices have you used to test this issue? 

Um bem haja 

Hello ​@Saad Malik,

Thank you for your feedback.

The community also shared a good help regarding this matter.

Please share your feedback with us or any other question you might have.

Thank you