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need to update Direct Debit IBAN

  • August 16, 2025
  • 8 comentários
  • 42 visualizações

Hello,
Goal: I need to update the Direct Debit IBAN in my NOS.
Problem: I can’t associate/link my services to my NOS ID. I tried with NIF 0xxxxxxxxxx (and the 9-digit version 315519630) and Customer No. xxxxxxxx-1, but the site shows an error (“No contacts/services found for the data entered”).
Could a moderator please manually associate the contract to my NOS account (email:xxxxxxxxx@gmail.com)?
 

Thank you!

8 Comentários

Guimas
Super User
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  • Super User
  • August 16, 2025

Never put your private information for anyone to see. 

You have technical support open by 931699000


Jorge C
Super User
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  • Super User
  • August 16, 2025

Hello ​@DMITRII DUMIK

Please don’t share personal data, this place is public. 

Already asked for removal, please follow this procedure. 

Thank you.


Mário P.
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  • Gestor da comunidade
  • August 16, 2025

Good afternoon, 
The community was very helpful. Please let us know if you managed to solve it.
Thank you.


  • Autor
  • Kilobyte
  • August 18, 2025

@Mário P. no, unfortunately, I haven't solved my issue, I called support at 931699000, it turned out that they only handle accounts from the continent, and I'm on Madeira, they gave me a short number 16130, but there's only a Portuguese voice interface and I haven't figured it out yet. Do you know if there are ways to solve the issue via email or online chat, what other ways are there?


  • Autor
  • Kilobyte
  • August 18, 2025

Hello ​@DMITRII DUMIK

Please don’t share personal data, this place is public. 

Already asked for removal, please follow this procedure. 

Thank you.

Good afternoon, 
The community was very helpful. Please let us know if you managed to solve it.
Thank you.

Unfortunately I can't use this instruction because the service hasn't been added to my account. 


João H.
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  • Gestor da comunidade
  • August 18, 2025

Hello ​@DMITRII DUMIK,

Thank you for your message.

The shared article shows how to associate your NOS services to your NOS ID account. 

Have you tried associating your service this way? 

Thank you


  • Autor
  • Kilobyte
  • August 18, 2025

Hello ​@DMITRII DUMIK,

Thank you for your message.

The shared article shows how to associate your NOS services to your NOS ID account. 

Have you tried associating your service this way? 

Thank you

oh thanks, it does have the client number format specific to Madeira, I'll try it


João H.
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  • Gestor da comunidade
  • August 18, 2025

Thank you for your message ​@DMITRII DUMIK.

Please share your feedback with us regarding this, or any other question you might have.

Thank you