I need an English speaker for change of services

Hello ​@Sebastien, welcome to the NOS Forum.

We appreciate your message and are available to help you here.

Please, give us more details about what you need.

Thank you

Hi Rafaela, thank you for stepping in.

So I have plenty things in my contract that I dont use and needs to do

1. I have the TV package with an Apple TV but cannot use the TV because you need to pay for the app in Apple TV (that one is really greedy). TBF I dont care about the TV so I want to remove it
2. I’ve been “gifted” 4 numbers that I dont use, needs to remove it
3. I needs to detach my gf number of my contract
4. I will move so will need to change address

The overall goal is to decrease the amount I pay every month or cancel the whole package so I start somewhere else for cheaper.

I do still have a year of fidelity so I’ll need to pay fee but the mathematic say that starting a new contract elsewhere plus the fee is cheaper that staying where I am now.
 

Obrigado,

So basically, I need to be called by someone who speaks English from the resiliation service to either :

• Propose me a good offer to stay with NOS for the next 2 years
• Cancel my contract 

Hello ​@Sebastien,

Thank you for reaching out to us. We’ll assist you on this matter.

Please send us a private message to the ​@Fórum profile with your NOS Costumer Number of NIF.

Thank you

Hi João,

I’ve sent a message with my informations to ​@Fórum 

Thank you,

Hello ​@Sebastien,

Thank you for your feedback.

We’ve received your private message and will reply to it as soo as possible.

Thank you