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I canceled my contract but I continue to receive invoices


in February I canceled my contract, I paid € 190 for cancellation + monthly payment, but today I received another invoice of € 38.56 which will be withdrawn from my account on 28/03. Can someone give me explanations

Melhor resposta por dxnog

David Belva Branchesi escreveu:
in February I canceled my contract, I paid € 190 for cancellation + monthly payment, but today I received another invoice of € 38.56 which will be withdrawn from my account on 28/03. Can someone give me explanations


Better to call NOS suport to hear theire explanation. Could be a mistake.
Another thing I would do, is to cancel direct debit, if you want to keep your money in your account.
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dxnog
Super User
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  • Super User
  • 2263 comentários
  • Resposta
  • 8 de março de 2018
David Belva Branchesi escreveu:
in February I canceled my contract, I paid € 190 for cancellation + monthly payment, but today I received another invoice of € 38.56 which will be withdrawn from my account on 28/03. Can someone give me explanations


Better to call NOS suport to hear theire explanation. Could be a mistake.
Another thing I would do, is to cancel direct debit, if you want to keep your money in your account.

Carolina V.
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  • Moderador
  • 2590 comentários
  • 8 de março de 2018
Hi, @David Belva Branchesi, welcome to Fórum NOS. :)

@dxnog gave a good tip. 🙂 To help you, since it's a question regarding your service, you must call us. Check the available support lines here.

  • Kilobyte
  • 2 comentários
  • 10 de novembro de 2019

Nós just do whatever they want, they lie about what they say they are selling you, then when you say you want out because its not what you agree they get aggressive and say they will sue you for the full contract... Shocking how they get away with it. 


Ana P.
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  • Moderador
  • 12824 comentários
  • 10 de novembro de 2019

Hello @Mark Wilson

We will help you. First, we need your customer number or holder taxpayer number. Please, send us by private message. 

Thank you


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