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David Belva Branchesi
Bit
March 8, 2018
Respondido

I canceled my contract but I continue to receive invoices

in February I canceled my contract, I paid € 190 for cancellation + monthly payment, but today I received another invoice of € 38.56 which will be withdrawn from my account on 28/03. Can someone give me explanations
    Melhor resposta por dxnog
    in February I canceled my contract, I paid € 190 for cancellation + monthly payment, but today I received another invoice of € 38.56 which will be withdrawn from my account on 28/03. Can someone give me explanations

    Better to call NOS suport to hear theire explanation. Could be a mistake.
    Another thing I would do, is to cancel direct debit, if you want to keep your money in your account.

    4 Comentários

    dxnog
    Super User
    dxnogSuper UserResposta
    Super User
    March 8, 2018
    in February I canceled my contract, I paid € 190 for cancellation + monthly payment, but today I received another invoice of € 38.56 which will be withdrawn from my account on 28/03. Can someone give me explanations

    Better to call NOS suport to hear theire explanation. Could be a mistake.
    Another thing I would do, is to cancel direct debit, if you want to keep your money in your account.
    Carolina V.
    Carolina V.Moderador
    Moderador
    March 8, 2018
    Hi, @David Belva Branchesi, welcome to Fórum NOS. :)

    @dxnog gave a good tip. 🙂 To help you, since it's a question regarding your service, you must call us. Check the available support lines here.
    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    Mark Wilson
    Kilobyte
    November 10, 2019

    Nós just do whatever they want, they lie about what they say they are selling you, then when you say you want out because its not what you agree they get aggressive and say they will sue you for the full contract... Shocking how they get away with it. 

    Ana P.
    Ana P.Moderador
    Moderador
    November 10, 2019

    Hello @Mark Wilson, 

    We will help you. First, we need your customer number or holder taxpayer number. Please, send us by private message. 

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
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