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Kilobyte
May 4, 2023

I can't pay 924 euro invoice

Hello, 

I have been using NOS Internet for years, recently, like 3 months ago, I got my first mobile from NOS store by paying 441.99 as an initial payment and rest to pay 42 euros every month for 24 months. 

I went to buy another mobile for my wife and since she is not a NOS customer, and I know I have to be a least 2 years of contract with NOS before I quit,  so I already finished my contract term and NOS customer support in NOS store in Oriente, ask me to transfer the service on my wife name and once she has 6 months of paid bills she can have a mobile on installment as well. 

Now, a few days ago I did receive a bill with her name on it which I paid already, but I recieve a bill of 924 euros on my name today :) 

I called support line and explained the situation and they offered me a solution that I can pay 300 and some euros as in advance and pay the rest I think 50 euros every month for 11 months. 
If I knew this is going to happen I would NEVER do that.

now I have few ask, 

  1. Why did your people in NOS store put me in trouble by giving this option, they should have informed me before that incase of transfer of service this situation will come up. 
  2. NOS should have denied the tranfer when moving service on my wife NIF or should have transferred mobile installments with service on her name as well. 
  3. Now I can’t pay that huge amount what should I do ? I am prepared to pay 42 euros every month, if you want I can revert the service back to my NIF. 

 

13 Comentários

Kilobyte
May 29, 2023

@Utilizador123456 yes I mean not one accepting the calls, one who accept can’t talk in English and just asking NIF and putting on long hold. 

looks like you are right, I have been scammed.

João H.
Gestor da comunidade
May 29, 2023

Hello @Babar Arshad,

We apologize for the situation.

We’re analyzing this matters next to a NOS specialized team. We’ll reply to your private message as soon as possible.

Thank you 

 

 

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Kilobyte
May 29, 2023

@João H.  thanks for nothing. 

I just paid 369 euro and rest to pay in 12 months 46.25. Thanks NOS for making me trouble. you win the hack 

Now I am sure you must have some sort of agreement where my wife signed(we don’t know any) right ?.  when we change the contract from my name to her name. tell me how can I get rid of NOS? I want move to another ISP may be Vodafone or someone better.