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Hello,

We arrived in Portugal in September 2022 and the previous tenant helped us by putting an internet / TV contract on the name of our company. (we rent through my husband company).

We would like to change the contract to a cheaper “pacote” because we don’t need the TV. 

I think I understood that we can’t cancel a contract before Septembre 2024, but can we edit it ?

I am sorry I am sure it is written on our contract but we only receive the bills, we never received the contract.

Thank you very much for your time.

Hello @vanessahoo,

Thank you for reaching out to us. 

The downgrade of the service provided during the period of the contract is not possible.

In the Área de Cliente NOS you can see all the documents related to your services, as the contract. You can see more information on how to see it in our article:

Pleases let us know if there’s any other question we can help with. 🙂

Thank you 

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