Hello Forum, I hope a competent NOS employee can swiftly direct me forwards. I would really like an email address to contact a customer service provider.
I am currently outside Europe working in a hospital in the Channel Islands (not in the UK and not in France, independent, in between). I do not have time, energy or desire to continue repeating calls to various departments within NOS, again and again. My original request was on 6 November within a NOS shop in Seia, Portugal. The assistant did not carry out her job to edit address, change contract details to the Black Friday deal, and lower my monthly fees. Then I travel and receive the extremely high and extremely wrong invoice.
I have invoice complaints to make with NOS for the November and December invoice.
After many calls, the monthly fees are now updated, I believe, as I now have a second invoice for December… but it is not complete, only from 12 Dec onwards when I had success via one of the many phone calls to NOS. but I would like a credit note back-dated to the time I requested it on 6 November.
I also have been charged for roaming data and minutes on November and December invoices. Both I wished to be credited for.
I believe the data roaming is incorrect. Any roaming minutes used would have been to NOS to correct the errors made on invoices. Who will sort this mess out for me?
I spent far too many hours and costs from being on the phone to NOS helpline many days through December. My mental health is suffering from the incompetency of NOS. It is so frustrating. I work long hours in a stressful medical environment and this is the last thing I want to deal with after a long shift. Also, I did not appreciate the NOS calls to me in the times that I specifically told them I was working!
The direct debits have been taken, and I am requesting credit notes. The invoices are in error. Its a VERY long story, and so an email contact address would be most sensible.
Please help. Thank you.
Lorna.
