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Kilobyte
September 5, 2026
Pergunta

Help: My €10/month NOS subscription just billed me €443 for August. How do I dispute and cancel?

  • September 5, 2026
  • 3 comentários
  • 52 visualizações

I am formally requesting the immediate termination of my NOS mobile subscription and disputing the recent unauthorized charges on my account.

My agreed-upon contract is a €10/month student plan. However, I am now being billed over €400. This is completely unacceptable, especially considering I submitted all required documents a month ago and my SIM card has been closed and inactive for the entire month.

I am a student and cannot afford these erroneous cartoons. Please terminate my subscription immediately today to prevent further billing, and provide a full explanation for how a €10 subscription resulted in a €400 invoice.

    3 Comentários

    Kilobyte
    September 5, 2026

    For 1 hour and 6 min call from Ethiopia to the NOS call center they are charging me 308.52 Euros, I mean this is insane????

    Rafaela F.
    Gestor da comunidade
    September 6, 2026

    Good afternoon, ​@Begashaw Worku Yifru.

    We’re sorry to hear that.

    All communications and data usage while roaming are the responsibility of the international carriers your device connected to, and NOS relies on the information provided by them.

    If you do not wish to use roaming, you must request that it be blocked in advance or disable this feature in your device’s settings before arriving in your destination country.

    Learn more about roaming on the NOS website.

    Please share with the community if you have any other questions. We’re always here to help.

    Thank you,

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    Kilobyte
    September 6, 2026

    I called to the NOS call center for 1 hour to terminate my subscription and for that 1 hour roaming call to NOS call center I charged that amout?? This is not fair.